Illustrative example. Thornbury Lettings is fictional. This is not a testimonial and not a named customer.
The shop
A high-street lettings desk in a market town. They close at 18:00 weekdays, noon Saturday.
Who still arrives after hours
Someone moving for work, browsing after the kids are in bed.
They ask: "Can I view the two-bed on Saturday morning?"
What the desk can answer
- Which streets and property types are on the books, from the public listings.
- Office hours and how to request a valuation.
- That a viewing is a hold for the negotiator to confirm.
What you open to in the morning
A Night Desk card - on Growth and Scale - looks like this:
- Name: Priya Shah
- Call: 020 7946 0958
- They said: Saturday viewing, two-bed near the station
If Google Calendar is connected, the same request can sit as a hold for your team to confirm.
Why this matches the product
Agencies lose the evening browser to the next board on the street. The night desk keeps the enquiry on your book.
What we will not claim
It does not list live stock from a portal API or take a holding deposit. WhatsApp and Arabic are still out of scope.