Illustrative example. Crown & Clip is fictional. This is not a testimonial and not a named customer.
The shop
A three-chair barber on the high street. They close at 18:00 Tuesday to Saturday.
Who still arrives after hours
Someone who cannot do a weekday lunch cut.
They ask: "Do you do skin fades, and can I hold a Saturday morning chair?"
What the desk can answer
- Services and published price bands.
- Walk-in versus booked hours, if the site says.
- A hold for the owner to confirm - not a silent chair.
What you open to in the morning
A Night Desk card - on Growth and Scale - looks like this:
- Name: Marcus Lee
- Call: 020 7946 1102
- They said: Skin fade, Saturday morning if possible
If Google Calendar is connected, the same request can sit as a hold for your team to confirm.
Why this matches the product
Barbers live on Saturday. A night request is a chair you would have given to a walk-in who never came.
What we will not claim
It does not run a full chair diary or take a deposit. WhatsApp and Arabic are still out of scope.